Citiphone Officer_ ä¿¡ç”¨å¡é›»è©±ç†è²¡æœå‹™å°ˆå ¡

Job Description :

工作內容(Job Description)
. 1.以電話行銷方式銷å®è²¸æ¬¾åŠéå€Ÿç¾é‡ç­‰é‡èžå•†å
. 2.業界首創提供自有電話行銷資源
. 3.針對花旗åªè³ªå®¢æˆ¶ï¼ŒéŠ·å®è²¸æ¬¾åŠéå€Ÿç¾é‡ç­‰å•†åï¼Œç¡éœ€åšå¸å´é™ŒçŸé–‹ç™¼ã€

Responsibility :
1. 與花旗客戶進行銷å®ï¼Œæ–¼äºå‹•ä¸­äº†è§£å®¢æˆ¶çšéœ€æ±ä¸¦ä½ä»–å€å°èŠ±æ——çšç¢åæŸèˆˆè¶£
2. 適當地åèŠ±æ——客戶提供ç¢åå»ºè­°èˆ‡å…§å®¹ï¼Œåˆ†æžç¢åç‰¹è‰²èˆ‡æ¬Šç›Šåªå‹¢
3. éåˆ°æˆ–超過設定çšéŠ·å®ç›®æ¨™
4. 業務需要適當評估客戶çšé©åˆåº¦é¢¨éšªï¼Œä¸¦ä¸ä»¥å…¬å¸è²è­½çºåªå…ˆè€ƒé‡ï¼Œä¸¦æ‡‰éµå®ˆèŠ±æ——集團çšç›¸é—œè¦ç¯èˆ‡å®¢æˆ¶é€²è¡Œæ¥­å‹™éŠ·å®èˆ‡äƒæˆã€
Proactively approach Citi clients to establish real needs, understand the client and their requirements, and interest them in Citi's products
o Provide advice and product information to Citi clients as appropriate, outlining features and benefits
o Achieve or exceed decided sales targets
o Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
o 業務需要適當評估客戶çšé©åˆåº¦é¢¨éšªï¼Œä¸¦ä¸ä»¥å…¬å¸è²è­½çºåªå…ˆè€ƒé‡ï¼Œä¸¦æ‡‰éµå®ˆèŠ±æ——集團çšç›¸é—œè¦ç¯èˆ‡å®¢æˆ¶é€²è¡Œæ¥­å‹™éŠ·å®èˆ‡äƒæˆã€

Qualification:
1. 具有相關銷å®ç¶é©—者åªå…ˆ
2. 口條流暢,溝通技巧佳
3. 個性主動積極, 有企圖åƒ, 能æ‰å—業績å£åŠ›

• Job Description
  Job Description
  The Service and Sales Specialist is an entry level position responsible for responding to service inquiries through inbound telephone and mail communications in coordination with the Customer Service team. The overall objective of this role is to provide resolution to client inquiries while identifying cross sell opportunities.
  
  Responsibilities:
  • Assist in responding to Client phone inquiries
  • Assist retail store associates regarding specific customer service related questions and concerns, as needed
  • Perform necessary processes, procedures, and verbal dialogue to customize offers and solutions to existing clients
  • Comply with company policies and procedures to consistently meet performance targets and client expectations
  • Support a range of services
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
    Qualifications:
  • 1 year of relevant experience
  • Experience within phone center sales/servicing preferred
  • Consistently demonstrates clear and concise written and verbal communication
    Education:
  • College/University diploma or equivalent
• Additional Job Description

Citi has entered into an agreement with DBS to acquire its consumer bank in Taiwan which includes credit cards, loans, retail banking, and wealth management. The sale is expected to complete in July 2023 . As this is a role to work in Citi's consumer bank, the successful candidate will initially be employed by Citi, but on sale completion, their employment will transfer to DBS that will employ Citi's consumer bank employees, prior to their transfer to DBS.
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Job Family Group: Customer Service
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Job Family:Service & Sales
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Time Type:Full time
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Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries (Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .
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